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The best way to get help is to fill in the form below. 
Please make sure you include as much information as possible. At the very least, we will need:

  • your full name
  • your booking reference (if you have one)
  • an email address
  • a contact telephone number
  • the reason for your enquiry

Bear in mind that the more information you include, the more quickly and easily we can help you!

First name(s): *required
Last Name *required
Email address *required
Contact Number *required
Booking Reference
Reason for contact *required
Reason for contact
Please enter these two words

New Bookings

If you wish to make a new reservation, you can contact us by calling 0207 118 1060 and selecting option 1 from the menu.

We have a team of people to answer your call Monday to Sunday 09:30 to 20:00**

Customer Service

If you need to get in touch with us about an existing booking you can do so by phone or email.

By Phone

We have a team of people to answer your call Monday to Sunday 09:30 to 20:00**

Please call us on 0207 118 1060 and select option 2 from the menu.

If you have a query regarding your First Class Lounge booking please call us on 0203 203 2662

By Email

Please use the form (above/below) or click on the link in your confirmation email. 

If your query is regarding a First Class Lounge booking, please email

On Holiday

If you are in resort and have a problem please refer to the emergency contact numbers on your vouchers.

Already travelled

If you have already travelled but have some comments you wish to share with us, about any aspect of our service, you can do so by using the contact us form (above/below) or by clicking on the link in your confirmation email.

*Bank Holiday opening times may vary.
*Calls cost 15p plus up to 5ppm from BT Anytime. Mobile and other providers’ charges may vary.